Terms of Service

Informed Consent and Attendance

  • Informed Consent

    By signing this agreement, I acknowledge that I am voluntarily choosing to participate in hypnotherapy sessions facilitated by Helen Sherlock. I understand these sessions are a self-exploratory process intended to support personal insight, healing, and transformation.

    1. Nature of Hypnotherapy
    I understand that hypnotherapy involves guided relaxation and focused attention, often leading to a heightened state of awareness that may support emotional, mental, or spiritual growth. I acknowledge that this is a complementary therapy and not a replacement for medical or psychological care.

    2. Qualifications of Practitioner
    I acknowledge that Helen Sherlock is a qualified practitioner in counselling, community services, and mental health, and is trained in hypnotherapy and spiritual modalities. She is not a registered psychologist, psychiatrist, or medical doctor. I accept that her role is to facilitate the process and that I am responsible for my own wellbeing and decisions throughout.

    3. Voluntary Participation
    I understand that participation is entirely voluntary and that I may decline or withdraw from the process at any time without penalty. While many people benefit from hypnotherapy, individual results may vary, and no guarantees are made regarding outcomes.

    4. Understanding of Hypnosis
    I understand that the effectiveness of hypnosis depends on my openness, willingness, and level of engagement. I acknowledge that resistance may occur and that this is a natural part of the process. I am committed to participating as long as I feel comfortable continuing.

    5. Spiritual Framework
    I understand that Helen Sherlock’s approach is grounded in a spiritual philosophy. Guidance or insights may emerge during sessions that are interpreted as coming from my "Higher Self," "Soul," or related spiritual constructs. I accept that these experiences are subjective and not diagnostic in nature.

    6. Health, Safety, and Responsibility
    If any guidance is received during a session relating to lifestyle, health, or personal choices, I understand that it is my responsibility to evaluate and act upon such information. I agree to consult with a qualified medical or mental health professional regarding any significant health-related decisions. I understand that this service operates in accordance with relevant Australian and Western Australian legislation regarding client safety, privacy, and confidentiality.

    7. Confidentiality
    I acknowledge that all information shared during sessions will be treated with confidentiality, in line with ethical guidelines and privacy legislation, except where disclosure is required by law (e.g. risk of harm to self or others, mandatory reporting obligations).

    8. Informed Consent and Acknowledgement
    By signing below, I confirm that I have read and understood this document, and that I have had the opportunity to ask questions. I consent to participate in hypnotherapy sessions with Helen Sherlock willingly and without pressure or coercion.

  • Session Attendance Policy


    This policy ensures that sessions are conducted in a safe, confidential, and focused environment by clarifying who is permitted to attend.

    Sessions are designed to support the individual who has booked, and maintaining these boundaries protects the therapeutic space and upholds professional standards.

    Attendance Restrictions

    Booking is Non-Transferable:

    • Sessions are intended solely for the individual who has made the booking.

    • Bookings cannot be transferred to another person. If the original client is unable to attend, the session must be rescheduled in accordance with the cancellation policy.

    No Additional Attendees:

    • Only the individual who booked the session may be present.

    • Friends, family members, or support persons may not attend unless prior written agreement has been made for a specific therapeutic purpose (e.g., in family-based or support-involved sessions—these are not part of regular practice and are considered on a case-by-case basis).

    • This ensures confidentiality, emotional safety, and a focused session environment.

    Exceptions

    • Any exceptions to this policy must be pre-approved by Helen Sherlock in writing before the session takes place.

    • Requests for joint sessions or support-person attendance will be carefully considered with the client’s goals, therapeutic context, and professional boundaries in mind.

    Breach of Policy

    • If an unapproved attendee is present at the time of the session, the session will be paused or cancelled.

    • The session fee will be forfeited, and rescheduling will only be possible at the discretion of the practitioner.

    • Repeated breaches of this policy may result in a suspension or termination of services.

    Practitioner Right to Decline Service:

    As a holistic practitioner, my priority is to maintain a safe, respectful, and energetically aligned environment for all clients.

    In alignment with this, I reserve the right to decline or discontinue services at my discretion and without the obligation to provide an explanation.

    This decision may be made in the interest of preserving client wellbeing, practitioner boundaries, or maintaining the integrity of the therapeutic and energetic space.

    Clients are encouraged to seek support from another qualified professional should this occur.

    Acknowledgment

    By booking a session, clients acknowledge and agree to the terms outlined in this policy. These boundaries are essential to creating a respectful, confidential, and effective healing environment.

  • Session Recording Consent

    By signing this agreement, I consent to the recording of my hypnotherapy sessions with Helen Sherlock and acknowledge the following terms:

    1. Purpose of Recording
    I understand that my sessions may be audio recorded for the primary purpose of supporting my personal development, reviewing session content, and improving service quality. I also acknowledge that recordings may support reflective practice by the practitioner and, with separate consent, may be used for educational or community benefit purposes.

    2. No Guarantee of Recording Quality
    I acknowledge that while recordings are made in good faith, technical difficulties or unforeseen issues may result in incomplete, inaudible, or unusable recordings. I accept that Helen Sherlock cannot guarantee the quality or integrity of every session recording.

    3. No Refund for Recording Issues
    I understand that session fees relate to the professional time and therapeutic service provided, not the recording itself. Therefore, no refund or compensation will be issued for lost or compromised recordings.

    4. Use of Session Material (Optional & Consent-Based)
    I understand that excerpts from my session may be considered for use in educational materials, reflective discussions, or content that supports the broader healing community. This will only occur with my explicit, separate written consentfor each intended use.

    5. Anonymity and Confidentiality
    Should I provide separate consent for my session material to be used for educational or community purposes, I understand that any identifying details (including names, voices, and personal circumstances) will be removed or modified to protect my identity. Helen Sherlock is committed to upholding strict confidentiality in accordance with the Australian Privacy Principles and relevant Western Australian legislation.

    6. Storage and Security
    Recordings will be stored securely using encrypted digital storage systems and will only be accessible to Helen Sherlock or those with express authorised access (e.g., for administrative or IT purposes). Recordings will be retained only for as long as reasonably necessary or as otherwise required by law.

    7. Acknowledgment
    By signing below, I confirm that I have read and understood this document. I consent to the recording of my hypnotherapy sessions and agree to the terms set out above.

Confidentiality and Privacy Policies

  • Confidentiality Agreement

    This document outlines how your personal information will be handled in the course of your hypnotherapy sessions. By signing this agreement, you acknowledge that you understand your rights to privacy and the limits to confidentiality in accordance with relevant Australian and Western Australian legislation.

    1. Commitment to Confidentiality

    I, the client, acknowledge that all personal and sensitive information shared with Helen Sherlock during hypnotherapy sessions will be treated with the utmost confidentiality. This includes, but is not limited to, details about my personal history, emotional experiences, mental health, spiritual insights, and any other information disclosed during the therapeutic process.

    2. Limits to Confidentiality

    I understand that my personal information will not be shared with any third party without my explicit written consent, except in the following circumstances:

    2.1 Legal Obligations

    Helen Sherlock is required to comply with all applicable laws, including but not limited to:

    • The Privacy Act 1988 (Cth)

    • The Health Practitioner Regulation National Law (where applicable)

    • Any valid court order, subpoena, or other legal directive

    In such cases, disclosure of relevant information may be necessary even without client consent.

    2.2 Mandatory Reporting

    Under the Children and Community Services Act 2004 (WA) and the Criminal Code Act Compilation Act 1913 (WA), Helen Sherlock has a legal duty to report any concerns or disclosures indicating that a child or vulnerable person may be at risk of harm, abuse, or neglect. In these instances, confidentiality will be lawfully breached in compliance with mandatory reporting obligations.

    2.3 Risk of Serious Harm

    If Helen Sherlock reasonably believes there is an imminent risk of serious harm to the client or another person (including suicide, self-harm, or threats of violence), relevant information may be disclosed to appropriate services (e.g. emergency services, mental health professionals) to protect the safety of all involved.

    2.4 Court or Legal Proceedings

    If personal records or session content are subpoenaed or otherwise legally compelled by a court, Helen Sherlock is legally obliged to provide the requested information, which may result in a partial or full breach of confidentiality.

    3. Use of Anonymous Material for Educational or Public Purposes

    Should any material from sessions be used for educational, reflective practice, or public benefit (e.g., case studies, presentations, publications), all identifying details will be removed or altered. Your name, voice, and any personal identifiers will not be used without your specific, separate written consent.

    4. Consent to Disclosure for Collaborative Care

    If disclosure of session content is requested to support your care through collaboration with another practitioner or service provider (e.g., GP, psychologist, allied health provider), you will be asked to provide written consent before any information is shared.

    5. Acknowledgment

    By signing this agreement, I confirm that:

    • I understand my rights to privacy and confidentiality

    • I understand the circumstances under which confidentiality may be lawfully breached

    • I have had the opportunity to ask questions about this agreement

    • I acknowledge that Helen Sherlock will take all reasonable steps to protect my personal information in accordance with the Privacy Act 1988 (Cth) and relevant Western Australian legislation

  • Data Protection & Privacy Policy

    This policy outlines how your personal information is collected, used, stored, and protected when engaging in hypnotherapy services with Helen Sherlock. It is designed to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Western Australian legislation, including mandatory reporting laws.

    1. Purpose of Data Collection

    Helen Sherlock collects personal information to provide hypnotherapy services, communicate important information, and comply with legal, ethical, and regulatory requirements. This includes your name, contact details, medical history, and other relevant personal or health-related information necessary for effective care.

    2. Types of Information Collected

    The types of personal information collected may include:

    • Full name, address, phone number, email, and date of birth

    • Health and medical history relevant to therapeutic treatment

    • Session records, including assessments, treatment plans, progress notes, and outcomes

    • Other information you voluntarily share during your therapeutic journey

    3. Collection and Storage of Information

    Personal information is collected in a lawful and transparent manner and stored securely in physical and/or electronic form.

    3.1 Electronic Records

    Electronic records are stored on encrypted systems with secure server access, restricted to authorised personnel only.

    3.2 Physical Records

    Physical records are kept in a locked and secure location, accessible only to authorised individuals.

    4. Use and Disclosure of Information

    Your personal information is used solely for:

    • Providing therapeutic services

    • Communicating appointment details or relevant follow-up

    • Complying with legal obligations (e.g. mandatory reporting or data retention laws)

    Your information will not be disclosed to third parties unless:

    • You have provided written consent

    • There is a legal obligation to do so (e.g., under WA’s mandatory reporting laws)

    • There is a serious risk to your safety or the safety of others

    • Disclosure is required by a valid court order, subpoena, or legal process

    5. Data Retention and Secure Disposal

    Client records are retained for a minimum of 7 years from the date of the last session (or, if the client was under 18, until they turn 25), in line with legal obligations.

    5.1 Disposal of Records

    • Electronic records will be securely deleted or anonymised using industry-standard methods

    • Physical records will be securely shredded or destroyed to ensure privacy is protected

    6. Access to Personal Information

    You have the right to request access to, or correction of, your personal information. Requests will be responded to within a reasonable timeframe (typically within 30 days). A small administrative fee may apply to cover costs, as permitted under the Privacy Act.

    7. Data Security Measures

    Helen Sherlock takes all reasonable steps to protect your personal information, including:

    • Secure encrypted systems for electronic records

    • Locked storage for physical files

    • Restricted access to authorised personnel only

    • Ongoing review of privacy and security policies

    8. Your Rights

    As a client, you have the right to:

    • Access your personal information

    • Request corrections to inaccurate or outdated information

    • Withdraw consent to the use or collection of your data, where legally permissible

    Please note that some legal obligations (such as data retention or mandatory reporting) may override your right to withdraw consent in specific cases.

    9. Mandatory Reporting and Legal Compliance

    Helen Sherlock is legally bound to comply with mandatory reporting requirements under the Children and Community Services Act 2004 (WA). If there is a disclosure or suspicion of risk of harm to a child or vulnerable person, information must be reported to the appropriate authorities without client consent.

    10. Complaints

    If you have concerns about how your personal information has been handled, you are encouraged to contact Helen Sherlock directly. All complaints will be managed respectfully and responded to within a reasonable timeframe. If you remain unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC):

    Website: www.oaic.gov.au
    Phone: 1300 363 992

    Contact Information
    For questions or requests regarding this policy or your personal information:
    Helen Sherlock
    Email: helen@helensherlock.com.au

Legal and Ethical Guidelines

  • English Proficiency Policy

    To ensure safe, ethical, and effective therapeutic support, clients must have sufficient proficiency in spoken and written English to engage meaningfully in hypnotherapy and counselling sessions.

    Clear and accurate communication is essential for:

    • Understanding the therapeutic process

    • Expressing thoughts, emotions, and experiences

    • Participating in guided hypnotherapy techniques

    • Responding clearly and effectively while in a trance state

    • Ensuring informed consent and shared understanding

    If a client requires an interpreter or alternative communication support, this must be discussed and arranged prior to the commencement of services. In such cases, Helen Sherlock reserves the right to determine whether therapeutic services can be appropriately and ethically provided under the circumstances.

  • Scope of Services and Client Responsibilities

    Helen Sherlock is committed to providing high-quality counselling and hypnotherapy services that support the mental, emotional, and spiritual well-being of clients. My services are intended to assist individuals in achieving personal growth, managing stress, overcoming challenges, and improving overall well-being.

    2.1 Scope of Services

    As a qualified counsellor and hypnotherapist, I offer professional support through talk therapy, hypnotherapy techniques, and related interventions. However, it is important to note that, while I am trained in counselling and hypnotherapy, I am not a psychologist, psychiatrist, or medical doctor. My services do not include the diagnosis or treatment of medical or psychological conditions such as:

    • Severe mental illnesses (e.g., schizophrenia, bipolar disorder)

    • Psychiatric disorders (e.g., major depression, anxiety disorders)

    • Conditions requiring medical intervention

    2.2 Client Suitability and Referrals

    I strive to ensure that the services I offer are appropriate for each client’s needs. During the initial consultation, I will assess whether my services are suitable for the client. If, in my professional judgment, I believe that a client’s needs fall outside my scope of expertise or require more intensive care, I will refer the client to an appropriate healthcare professional. This may include referrals to:

    • Psychologists or psychiatrists for mental health assessments or therapies

    • General practitioners for medical evaluations

    • Specialists for targeted medical interventions

    Clients experiencing severe mental health conditions, self-harm, suicidal ideation, or other serious psychological concerns will be referred to the appropriate medical or mental health professionals.

    2.3 Confidentiality and Ethics

    I am committed to maintaining the confidentiality and privacy of all client information in accordance with legal and ethical guidelines, including the Commonwealth Privacy Act 1988 and the Australian Privacy Principles (APPs). All sessions will be conducted in a safe, respectful, and non-judgmental environment.

    However, I am obligated to breach confidentiality under the following circumstances:

    • Risk to safety: If a client discloses information that raises concerns for their safety or the safety of others, I may be required by law to report this information to protect those involved.

    • Mandatory Reporting: As required by law in Western Australia, I may be required to report information that suggests a risk of harm to children or vulnerable persons. This includes concerns about abuse or neglect under the Children and Community Services Act 2004.

    For full details, please refer to the Confidentiality Policy.

    2.4 Client Responsibility

    Clients are encouraged to provide all relevant information regarding their mental and physical health during consultations. It is essential for clients to be honest and open about any existing mental health conditions, treatments, or other factors that may affect their well-being during the therapeutic process. This helps ensure that appropriate and safe care is provided.

    2.5 Emergency and Crisis Situations

    In the event of a mental health emergency or crisis, clients are strongly advised to contact:

    • Emergency services (000)

    • A hospital

    • A licensed mental health professional

    As a counsellor and hypnotherapist, I am not equipped to manage crises or provide emergency care. Immediate medical or professional assistance is crucial in such situations.

  • Substance Use and Session Guidelines


    To ensure the safest and most effective therapy, clients must not be under the influence of drugs or alcohol during sessions. This policy is designed to promote clarity, safety, and optimal therapeutic benefit.

    1. Substance Use Before and During Sessions
      Clients are asked to refrain from the use of drugs or alcohol 48 hours before and after their session to ensure the full effectiveness of the therapy and maintain clarity during the process.

    2. Sessions Under the Influence
      If a client arrives for a session under the influence of drugs or alcohol, the session will be cancelled without refund. This ensures that both the client and the therapist can engage in the session in a safe and productive manner.

    3. Rescheduling Sessions
      If a client has used drugs or alcohol within 48 hours of the scheduled session, they will be asked to reschedule the appointment for a later time when they are clear of substances.

  • Age Requirement Policy

    To ensure appropriate therapeutic interventions and services, the minimum age for sessions is 18 years. This policy helps ensure that the treatments provided are suitable for the client’s stage of life and development.

Refund and Payment Policies

  • Refund, Payment, and Rescheduling Policy

    This policy outlines the terms for payments, refunds, cancellations, and rescheduling of services provided by Helen Sherlock.

    1. Payment for Services

    • Full Upfront Payment: All sessions must be paid for in full at the time of booking via the accepted payment methods provided during the booking process. Your appointment is not confirmed until payment is received.

    • No Alternative Payment Arrangements: Alternative payment methods or delayed payments are not available.

    • Multi-Session Packages: For any multi-session packages, payment is required as agreed (e.g., upfront or scheduled installments). If payments are missed or overdue, services may be paused until the balance is cleared.

    2. Cancellations or Rescheduling by Helen Sherlock

    • In the event I am unable to provide a session due to illness, emergency, or unforeseen circumstances:

      • You will be offered either a full refund, or

      • The option to reschedule the session at a mutually convenient time.

    3. Cancellations or Rescheduling by the Client

    • Rescheduling: You may reschedule your session with at least 24 hours' notice via the bookings page, subject to availability.

    • Cancellations with Less than 24 Hours’ Notice: If you cancel within 24 hours of your scheduled session, a 50% cancellation fee will apply. The remaining 50% will be refunded.

    • No Shows: If you do not attend your session and provide no prior notice, the full session fee will be retained, and no refund will be issued.

Code of Conduct and Ethical Guidelines

  • Commitment to Continuous Learning

    Helen Sherlock is dedicated to continuous professional development to ensure that the counselling and hypnotherapy services provided are aligned with the latest ethical, evidence-based practices. This ongoing learning is essential to maintaining the highest standards of care and service quality.

    Professional Development Activities:
    Helen Sherlock will regularly engage in relevant workshops, training, seminars, and conferences to enhance skills and stay informed about advancements in the field of counselling and hypnotherapy.

    Updated Practices:
    Should any new methods, techniques, or changes in practice be incorporated into the services provided, clients will be notified to ensure transparency. This guarantees that clients are informed about updates to services, approaches, or techniques used.

    Transparency with Clients:
    All updates to services or methodologies will be communicated clearly to clients, fostering trust and ensuring they have up-to-date information about the care and support they are receiving.

  • Professional Conduct Policy

    This policy outlines the expected behaviours and professional standards for both clients and counsellors within Helen Sherlock's practice. The primary goal is to create and maintain a safe, respectful, and productive environment for all parties involved in the therapeutic process. By adhering to these guidelines, both the client and counsellor will ensure a positive and effective working relationship.

    Expected Behaviours During Sessions

    Respect
    All individuals—clients and counsellors alike—are expected to treat each other with respect, dignity, and kindness. Disrespectful language, personal attacks, or inappropriate behaviour will not be tolerated. We ask that all parties engage in a professional manner at all times to foster a conducive environment for growth and healing.

    Confidentiality
    All sessions will be conducted with strict confidentiality. Any information shared within the session will remain private, except in cases where:

    • There is a risk of harm to the client or others,

    • Legal obligations require disclosure (e.g., mandatory reporting laws in Western Australia), or

    • The client provides written consent for specific disclosures.

    Boundaries
    Clear and appropriate professional boundaries will be maintained at all times. Personal or romantic relationships with clients are strictly prohibited. The counsellor will maintain an objective, supportive, and professional stance throughout the therapeutic process.

    Punctuality
    Clients and counsellors are expected to be punctual for scheduled sessions. If a client needs to cancel or reschedule, we kindly ask for at least 24 hours’ notice to avoid any cancellation fees. Repeated lateness or failure to notify of cancellations may lead to rescheduling or other consequences.

    Non-Discrimination
    We are committed to providing a welcoming, inclusive, and non-judgmental environment for all clients. Discrimination on the basis of race, gender, age, sexual orientation, disability, or any other personal characteristic is strictly prohibited. Every client deserves to feel safe, respected, and supported in their therapeutic journey.

    Consequences for Unbecoming Behaviour

    At times, clients may engage in behaviours that are disruptive or inappropriate. The following outlines the process for handling such situations and ensures the maintenance of a productive and respectful environment.

    1. Verbal Warning
      If a client exhibits unprofessional behaviour (e.g., disrespectful language, interruptions, inappropriate comments, or physical actions), the counsellor will:

      • Provide a verbal warning to the client.

      • Explain why the behaviour is inappropriate and how it disrupts the session or affects the therapeutic process.

      • Clarify the importance of maintaining respectful boundaries to ensure a safe environment for all involved.

    2. Termination of Session
      If inappropriate behaviour continues despite a verbal warning, or if the behaviour is severe (e.g., aggression, verbal abuse, or refusal to comply with the professional boundaries set), the counsellor may:

      • Terminate the session immediately, ensuring the client’s safety and well-being.

      • Attempt to de-escalate the situation if necessary, by offering to reschedule the session and encouraging the client to reflect on their actions.

      • Discuss the issue with the client privately, with the goal of re-establishing a constructive and respectful environment for future sessions.

      • Suspension of services may be considered for clients who repeatedly engage in such conduct.

    3. Dismissal from Practice
      In cases of persistent unprofessional conduct, or when behaviour continues to disrupt the therapeutic environment despite multiple warnings and session terminations, the counsellor may decide to:

      • Dismiss the client from the practice.

      • This decision will be made in consultation with the client, with clear reasons provided in writing. The client will be informed of their dismissal and the reasoning behind it, such as repeated violations of the Professional Conduct Policy.

      • Referral to another professional may be recommended if necessary. The counsellor will help the client identify suitable alternatives for continuing their care.

    Handling Specific Behaviours of Concern:

    Aggressive or Violent Behaviour

    • Immediate session termination will occur.

    • If a client becomes aggressive, physically threatening, or violent, the counsellor will contact authorities if necessary for the safety of all involved.

    Substance Abuse or Intoxication

    • If a client arrives under the influence of drugs or alcohol, the session will be terminated and rescheduled.

    • A referral to appropriate services for substance abuse treatment may be provided if needed.

    Failure to Respect Boundaries

    • If a client violates professional boundaries (e.g., inappropriate comments, personal requests), they will be reminded of the policy.

    • Continued disregard of boundaries may lead to the termination of services.

    Final Considerations

    The goal of this policy is to ensure that all individuals in the practice feel safe, respected, and supported. The therapeutic relationship is built on mutual respect, and any behaviour that threatens this foundation will be addressed promptly and professionally. Helen Sherlock is committed to providing a compassionate environment while maintaining the highest ethical standards.

    Acknowledgment and Agreement

    By engaging in services provided by Helen Sherlock, clients acknowledge that they have read and agreed to this Professional Conduct Policy and will adhere to the outlined behaviours and consequences.

  • Ethical Standards Policy

    This policy outlines the ethical framework within which all counselling and hypnosis services are provided. It serves to guide the professional conduct of Helen Sherlock and ensures that all services are delivered in accordance with the ethical guidelines set forth by relevant professional associations and applicable laws. The goal is to uphold the highest standards of professional practice while respecting client dignity, safety, and well-being.

    Adherence to Professional Associations

    As a registered member of the following professional associations, Helen Sherlock adheres to their codes of ethics and practice guidelines:

    • Australian Counselling Association (ACA)
      I follow the ACA’s Code of Ethics and Practice, ensuring that all counselling services are delivered with integrity, respect, and responsibility. I am committed to the principles of confidentiality, informed consent, and respect for client autonomy.

    Commitment to Ethical Practices

    Confidentiality
    I am committed to maintaining the confidentiality of all client information, as required by law, including the Health Records Act and other relevant privacy laws.
    Information shared during sessions will not be disclosed to any third parties without the client’s explicit written consent, except in the following circumstances:

    • Risk of harm to the client or others.

    • Legal requirements (e.g., mandatory reporting laws in Western Australia or court orders).

    Informed Consent
    Clients will always be fully informed about the nature, scope, and process of the counselling and/or hypnosis services being provided.
    I ensure that the client’s consent is obtained before any service is provided.
    Clients are free to withdraw consent at any time, and this will not affect their ongoing treatment or relationship with the practice.

    Competence
    I provide services only within my scope of practice and qualifications.
    I continually invest in professional development to ensure that my practice is up to date with the latest research and best practices.
    Should a client’s needs fall outside my expertise, I will make appropriate referrals to other qualified professionals.

    Respect for Clients' Autonomy
    I recognize and uphold each client’s right to make their own decisions about their life and treatment.
    As a counsellor and hypnotherapist, my role is to support, guide, and empower clients, rather than to dictate their choices.
    Clients are encouraged to engage actively in the therapeutic process and make decisions that align with their values and goals.

    No Harm
    I am committed to providing services that are designed to avoid harm to clients, whether physical, emotional, or psychological.
    The well-being of the client is paramount, and I strive to create a safe, non-judgmental environment where clients feel comfortable exploring their concerns.

    Ethical Decision Making
    In situations where an ethical dilemma arises, I will adhere to the ethical guidelines of the professional associations I belong to and take the following steps:

    • Consultation and Peer Supervision
      In complex or uncertain situations, I will seek peer supervision or consult with other professionals to ensure that decisions are made in the best interest of the client and in alignment with ethical standards.
      This collaborative approach ensures that ethical dilemmas are handled with appropriate care and consideration.

    • Transparency with Clients
      If an ethical dilemma arises that may affect the client’s treatment or the confidentiality of the process, I will inform the client openly and honestly about the situation.
      Together, we will take a collaborative approach to address the issue, ensuring that the client’s autonomy and safety are respected throughout the process.

    Compliance with Ethical Guidelines
    I am committed to upholding the ethical guidelines provided by my professional associations. In cases where there is a conflict, I will ensure that ethical practice is prioritized over personal or external interests.

    Final Considerations

    The Ethical Standards Policy reflects the core values that guide my practice, ensuring that all clients receive high-quality, ethical, and professional services. These ethical principles foster trust, safety, and respect in the therapeutic relationship, and I am dedicated to upholding them throughout my work.

    By engaging in services provided by Helen Sherlock, clients acknowledge and agree to the ethical framework outlined in this policy.

Safety and Emergency Procedures

  • Emergency Response Policy

    This policy outlines the actions to be taken in the event of a medical emergency or other urgent situations during a session, ensuring the safety of the client and an appropriate response. The aim is to maintain a professional, safe environment and follow clear procedures for handling emergencies.

    Immediate Response

    In the event of a medical emergency (e.g., seizure, heart attack, difficulty breathing), the following steps will be taken to protect the client’s safety:

    1. Immediate Assessment and Action:
      The counsellor will assess the situation and determine the severity of the emergency. Immediate action will be taken, including calling emergency services if required.

    2. Calling Emergency Services:
      If the client is unable to respond or requires immediate medical attention, the counsellor will call emergency services (dial 000 in Australia) and provide all relevant details (e.g., nature of emergency, client’s condition, and location).

    3. Client Communication:
      If the client is conscious and able to communicate, the counsellor will request relevant medical information (e.g., allergies, known medical conditions) to inform emergency responders.

    Providing First Aid

    • Trained in First Aid:
      If the counsellor is trained in first aid, appropriate first aid measures (e.g., CPR, wound care) will be administered until professional help arrives.

    • If Not Trained in First Aid:
      If the counsellor is not trained in first aid, they will ensure the client is safe and support them until emergency services arrive.

    Client Consent and Contact

    • Emergency Contact:
      If the client is unable to communicate or is unconscious, the counsellor will attempt to contact the client’s emergency contact (if available) and update them on the situation.

    • Client’s Consent:
      Once the client is able to respond, they will be informed of the steps taken and consent will be obtained for any further actions (e.g., calling emergency services or contacting their emergency contact).

    Documentation

    • Emergency Documentation:
      After the emergency, the counsellor will document the following in the client’s records:

      • Description of the emergency

      • Actions taken

      • Outcome

      • Any follow-up required

    • Client Notification:
      The client will be notified of the documentation process and may review the information recorded if the emergency impacts ongoing care.

    Unexpected Situations

    In the event of non-medical emergencies (e.g., violent or disruptive behaviour), the following steps will be taken:

    1. Prioritize Safety:
      The counsellor will prioritize safety for all individuals involved, including clients, staff, and themselves. The session may be immediately terminated if safety is compromised.

    2. Non-Medical Emergencies (Violence, Aggression, etc.):
      If a situation escalates, the counsellor will contact appropriate authorities or security and de-escalate where possible.

    3. Termination of Session:
      If any emergency, medical or non-medical, disrupts the session, the counsellor may end the session, prioritizing the client’s well-being and safety. The session may be rescheduled as necessary.

    Final Considerations

    This Emergency Response Policy ensures preparedness to handle emergencies professionally and efficiently. The counsellor is committed to providing a safe environment and will take swift, appropriate action when necessary.

  • Client Safety in Trance Policy

    This policy ensures the safety and well-being of clients during hypnosis or trance-based sessions. It outlines practices that mitigate risks and provide a safe, supportive environment, ensuring all activities are conducted within ethical and professional guidelines.

    Pre-Hypnosis Guidelines

    Informed Consent

    • Client Education:
      Before beginning any hypnosis or trance-based session, the client will be fully informed about the nature of hypnosis, the process involved, the expected outcomes, and any potential risks. This will include a discussion on how they may feel during and after the session and what they can expect from the experience.

    • Written Consent:
      A written consent form will be obtained before the hypnosis or trance session begins, ensuring the client understands they have the right to withdraw consent at any time during the session without penalty. The counsellor will ensure the client is aware that they may stop the session at any moment.

    Medical History Assessment

    • Client Health History:
      Prior to conducting hypnosis, the counsellor will assess the client’s medical history, including any psychological or physical conditions that may affect the safety or appropriateness of hypnosis.

    • Conditions to Assess:
      Conditions such as epilepsy, psychosis, schizophrenia, dissociative disorders, or severe anxiety will be specifically assessed. If a client has any of these conditions or similar concerns, hypnosis may not be recommended or may require additional precautions.

    Suitability of Hypnosis

    • Assessment of Suitability:
      The counsellor will assess the appropriateness of hypnosis based on the client’s therapeutic goals, mental state, and medical history. Hypnosis will not be recommended for clients with conditions that could worsen under trance, such as severe psychiatric disorders or a history of trauma that could be re-triggered.

    During the Hypnosis Session

    Relaxed Environment

    • Creating a Safe Space:
      The session will be held in a quiet, private space where the client feels secure and comfortable. Efforts will be made to minimize distractions and maintain a calm, soothing atmosphere throughout the session.

    Continuous Monitoring

    • Regular Check-ins:
      Throughout the session, the counsellor will periodically check in with the client to ensure they are comfortable, relaxed, and feeling safe. The counsellor will remain vigilant for any signs of discomfort, anxiety, or distress during the trance.

    Control and Autonomy

    • Client Empowerment:
      The client remains in full control during the entire hypnosis session. The counsellor will guide the process but will never suggest actions that contradict the client’s values or beliefs. The client is encouraged to signal the counsellor if they wish to stop the session at any time.

    Avoiding Harmful Suggestions

    • Ethical and Positive Suggestions:
      Only positive, supportive, and goal-aligned suggestions will be given during the session. Harmful, distressing, or unethical suggestions will not be made. The primary goal is to help the client achieve their therapeutic objectives in a way that minimizes any discomfort, distress, or harm.

    Post-Hypnosis Guidelines

    Gradual Reawakening

    • Safe Transition:
      After the session, the counsellor will guide the client back to full awareness in a gradual and controlled manner, ensuring they are fully alert and not disoriented before leaving the session.

    Post-Session Debrief

    • Client Check-In:
      The counsellor will check in with the client immediately after the session to assess their emotional and physical state, address any questions, and discuss any sensations or feelings that may have arisen during the session.

    Ongoing Support

    • Follow-Up:
      If the client experiences any discomfort, adverse reactions, or unexpected emotional responses after the session, the counsellor will offer ongoing support, including additional sessions, referrals, or self-care strategies to ensure the client’s continued well-being.

    Additional Safety Measures

    Emergency Contact Information

    • Client Safety Contact:
      The counsellor will keep the client’s emergency contact details on file to ensure that immediate action can be taken if any unexpected health or safety issues arise during the session.

    Referrals for Inappropriate Cases

    • Referral Process:
      If hypnosis or trance is determined not suitable or safe for the client, the counsellor will provide referrals to alternative therapeutic options or professionals. This may include referrals to medical or mental health professionals if hypnosis is contraindicated or further assessment is needed before proceeding.

    Acknowledgment and Agreement

    By engaging in hypnosis or trance-based therapy, clients acknowledge that they have been fully informed about the procedures and guidelines outlined in this Client Safety in Trance Policy. They also understand their right to withdraw consent at any time and the safety measures in place to protect their well-being throughout the session.

Marketing and Promotions

  • Social Media and Client Solicitation

    Separation of Personal and Professional Accounts
    Helen Sherlock will not solicit or initiate contact with potential clients through personal social media accounts. Social media use in professional practice will be confined to official, practice-related platforms only.

    Professional Communication Only
    All outreach, communication, and promotional activities will occur solely through official, practice-related platforms. These platforms are designed to ensure that all interactions are professional and respectful.

    Personal Social Media Boundaries
    Personal social media accounts will remain separate from professional services. No solicitation of clients will occur through personal social media profiles, ensuring both the client and practitioner are protected from inappropriate or unsolicited interactions.

    Consequences of Misleading Representation

    Internal Review Process
    If any misleading claims or representations are identified, an internal review will be conducted to assess the circumstances and correct the mistake. The review will aim to prevent future occurrences and understand how the error happened.

    Corrective Action
    The review will ensure that any misrepresentation is addressed appropriately, and measures will be implemented to prevent similar errors in the future.

    Correction and Disclosure
    If a misleading or inaccurate claim has been made, Helen Sherlock will:

    • Immediate Action: Swiftly correct any misinformation and notify affected parties.

    • Transparency and Apology: Issue an apology to clarify the situation, provide accurate information, and rectify any misunderstandings. A clear explanation of the services offered will also be provided.

    Suspension or Termination of Services
    If a misleading representation or unethical behavior is discovered, particularly if it involves deliberate misrepresentation of services or violations of professional ethics, the following actions may be taken:

    • Suspension or Termination: Services may be suspended or terminated to protect the integrity of the professional relationship and maintain trust.

    • Commitment to Ethical Standards: These actions are essential to uphold the ethical standards of the practice and ensure that all clients receive accurate, respectful, and reliable information.

  • Eligibility for Seniors-Only Discount

    The seniors-only discount is available to clients aged 60+ who hold a valid Australian Pensioner Concession Card, Senior’s Card, or other government-issued identification confirming their senior citizen status.

    Clients are required to provide proof of eligibility (e.g., a scanned copy of their pension card, drivers license or pension card) at the time of booking or prior to the session.

    Application of the Discount

    The seniors-only discount applies to the standard rate for the seniors-only session of counselling and mediumship, reducing the fee for eligible clients by a pre-determined amount.

    This discount is available exclusively for the seniors-only session and cannot be used for any additional services (e.g., products, special workshops, group sessions) unless otherwise specified.

    Payment and Booking

    Clients must pay for the seniors-only session in full at the time of booking, prior to the session taking place.

    The discount will be applied to the total amount of the session fee and verified before the session occurs.

    Clients must mention their intention to use the seniors-only discount at the time of booking, and the adjusted rate will be confirmed before the session.

    Ineligibility Consequences:

    If a client is found to be ineligible for the seniors-only session or has booked the session under false pretenses (e.g., claiming to be over 60 when they are not), the following actions will be taken:

    • The session will be disconnected immediately.

    • The session fee will be forfeited.

    • The individual will be prohibited from booking further sessions for a period of 1 year.

    • Repeated violations will result in the individual being permanently barred from accessing my services.

    This policy is in place to maintain fairness and integrity within my practice, and to protect the value of the services provided.

    Limitations and Exceptions

    • The seniors-only discount is not available for special events, workshops, or packages unless explicitly stated.

    • The discount is non-transferable and can only be applied to the individual who qualifies for the seniors rate.

    • Helen Sherlock reserves the right to modify or discontinue the seniors-only discount policy at any time, with appropriate notice given to clients.

    Policy Review and Modification

    This policy may be reviewed periodically and updated as needed to ensure fairness and compliance with applicable regulations. Clients will be notified of any changes to the seniors-only discount policy in advance.

    Acknowledgment:

    By booking services for seniors-only counselling and mediumship, clients acknowledge their understanding of the Seniors Discount Policy and agree to the terms outlined above, including the consequences of providing false or inaccurate information regarding eligibility.

Client Progress and Feedback

  • Client Feedback Policy

    I am committed to providing a nurturing, safe, and transformative experience for every client. Your feedback plays an essential role in this process, enabling me to continually improve the quality of the services I offer. I deeply value your insights and will use your feedback to enhance the care, support, and outcomes of our work together.

    How Feedback is Collected

    Post-Session Feedback Forms: After each session, clients will be invited to complete a short, anonymous feedback form. This may be done in person or via email. The form will include questions related to:

    • Overall satisfaction with the session

    • How well your needs were addressed

    • Clarity of communication and guidance provided

    • Suggestions for improvement or areas of concern

    • Your overall experience with the combination of counselling, hypnosis, and mediumship services

    Verbal Feedback: Clients are encouraged to share feedback verbally at any point during or after a session, especially if there’s something important they’d like to discuss that was not captured in the written form.

    Follow-Up Feedback: After a series of sessions, clients may be asked to provide follow-up feedback to assess progress, any changes noticed, and the overall impact of the services on their personal growth. This may be gathered through a more detailed form or scheduled conversation.

    How Feedback is Used

    Service Improvement: Feedback is carefully reviewed and integrated into service improvement. If specific aspects of the service (such as communication style, session pacing, or techniques used) are highlighted for enhancement, those suggestions will be considered and adjusted in future sessions.

    Personalizing the Approach: As our practice focuses on supporting each individual’s unique needs, feedback allows for refinement of your sessions. If you suggest new techniques or areas of focus, these will be considered to ensure that the services you receive are tailored to support your journey effectively.

    Client Empowerment and Growth: Your feedback helps me understand your experience and journey. It guides me in adjusting my approach to better meet your goals and expectations. Feedback is a valuable part of the healing and transformative process, and it ensures that the services provided align with your aspirations.

    Confidentiality

    All feedback will be kept confidential and used solely for the purpose of improving the quality of care you receive. Your feedback will never be shared with others outside of the practice without your explicit consent.

    Client Rights and Feedback Participation

    Voluntary Participation: Providing feedback is completely voluntary. Clients are free to choose whether or not to participate, and this decision will not affect the quality of care they receive.

    Openness to Change: I welcome all forms of feedback, whether positive or constructive. Every client’s opinion is invaluable, and it plays a crucial role in the continuous development of our services.

    Continuous Improvement: As part of my commitment to excellence, your feedback will be used not only to improve individual sessions but also to evaluate and enhance the overall effectiveness of the holistic approach I offer (counselling, hypnosis, and mediumship). I believe that growth and healing are ongoing processes that benefit from continuous reflection and adaptation.

    Acknowledgment

    By engaging with the services, clients acknowledge their understanding of the Client Feedback Policy and agree to the process outlined above. Your voice is essential to ensuring that the care provided is as effective, supportive, and transformative as possible.


  • Client Progress Monitoring Policy

    This policy ensures that client progress is actively monitored throughout the course of therapy and that clients are informed of their development in a supportive, collaborative manner. It is essential that clients understand how their progress is evaluated and how follow-up sessions are used to maintain momentum in their healing process.

    Monitoring Client Progress

    Regular Assessments:
    Client progress will be evaluated continuously using a combination of objective and subjective methods. These may include:

    • Self-reported assessments

    • Goal tracking

    • Verbal and written feedback

    • Counsellor observations

    Clients may also be asked to complete periodic progress evaluations to identify improvements or areas requiring further support.

    Goal Setting:
    At the outset of the therapeutic relationship, clear and individualised goals will be established in collaboration with the client.

    • These goals may address emotional, mental, behavioural, or physical outcomes.

    • Goals will be reviewed regularly and revised as needed based on the client’s evolving needs and priorities.

    Ongoing Feedback:
    Clients are encouraged to share feedback throughout the therapeutic journey.

    • This feedback will be integrated into progress assessments.

    • The client will be updated on their progress toward achieving their goals, and any emerging challenges or breakthroughs will be discussed openly.

    Follow-Up Sessions:
    Follow-up sessions may be scheduled as needed to:

    • Review progress

    • Adjust goals or approaches

    • Address new concerns or issues

    • Reinforce therapeutic momentum

    Clients will be informed if additional sessions or a revised therapeutic approach is recommended to better support their healing and transformation.

    Transparency and Collaboration:
    Progress monitoring is a shared, transparent process.

    • Clients will always be involved in reviewing and understanding their progress.

    • Recommendations and adjustments will be made collaboratively, ensuring the client remains empowered and supported throughout their journey.

Termination of Service Policy

  • Termination of Services Policy


    This policy outlines the boundaries, expectations, and procedures for the termination of counselling or hypnosis services. It ensures that both clients and the practitioner are clear on the circumstances that may lead to the discontinuation of services, and the appropriate, respectful steps involved in that process.

    Reasons for Termination

    Non-Payment:
    If a client fails to pay for services as agreed, services may be paused or terminated until outstanding balances are resolved.

    • Payment is expected according to the agreed-upon schedule.

    • Clients will be informed of payment expectations, and a payment plan may be discussed where appropriate.

    • Continued non-payment without communication will result in termination of services.

    Lack of Progress:
    If significant progress is not observed over a reasonable timeframe, a reassessment of the therapeutic plan may be initiated.

    • Clients will be informed of any concerns and offered an opportunity to adjust goals, strategies, or the approach being used.

    • If continued lack of progress persists, termination of services may be recommended, in collaboration with the client where possible.

    Unethical or Disruptive Behaviour:
    Services will be immediately terminated if a client engages in unethical, harmful, or disruptive behaviours, including but not limited to:

    • Threatening or abusive conduct

    • Disrespectful language or actions

    • Violations of professional or personal boundaries

    In such cases, termination will be confirmed in writing with a clear explanation provided.

    Inability to Meet Client’s Needs:
    If it becomes evident that the service being provided is no longer suitable or lies outside the counsellor’s scope of practice, services may be discontinued.

    • In these instances, appropriate referrals to trusted professionals or alternative support options will be offered.

    • The client’s safety and wellbeing will remain the top priority throughout this transition.

    Procedure for Termination

    • The counsellor will clearly communicate any concerns leading to potential termination and engage the client in a respectful and transparent discussion wherever possible.

    • If termination proceeds, the client will receive written notification outlining the reason for termination, any suggested follow-up steps, and relevant referrals or support resources.

    • Clients are encouraged to seek alternative support, and assistance with transitioning to another service will be offered when appropriate.

  • Client Referral Policy


    This policy outlines the procedures for referring clients to other professionals when their needs extend beyond the scope of services provided. The aim is to ensure that each client receives the most appropriate, effective, and ethical care, with referrals made in a respectful, supportive, and confidential manner.

    Referral Process

    Assessment of Need:
    During the course of counselling or hypnosis sessions, if it becomes apparent that a client would benefit from services beyond the scope of this practice, a referral will be considered.

    • The counsellor will assess the nature and urgency of the client’s needs.

    • Referrals may be made for a range of reasons, including:

      • Medical concerns requiring a general practitioner or specialist

      • Mental health issues requiring psychiatric or psychological intervention

      • Legal or financial matters outside the counsellor’s expertise

      • Intensive or crisis-level support

      • Specific services better provided by another qualified professional or modality

    Appropriate Referrals:
    The client will be offered details for trusted professionals or services that may better support their current needs. This may include:

    • Psychologists or psychiatrists for medication or diagnostic evaluation

    • General practitioners or medical specialists

    • Allied health professionals (e.g., occupational therapists, dietitians)

    • Holistic health practitioners or support groups

    • Community or crisis services

    Referrals will be tailored to the client’s needs, preferences, and comfort level, with an emphasis on accessibility and continuity of care.

    Confidentiality and Consent

    • All referrals will be made with the client’s knowledge and explicit consent.

    • Any information shared with a third party will only occur with written consent from the client.

    • Confidentiality will be upheld at all times, in accordance with ethical and legal obligations.

    • If the client chooses not to pursue a referral, this decision will be respected, and they will continue to be supported within the limits of the current service.

    Follow-Up and Support

    • The counsellor may offer to follow up with the client to check on progress and ensure they have successfully connected with the recommended service.

    • If challenges arise during the referral process, assistance will be provided to help the client explore alternative options or navigate access to appropriate care.